Customer Experience

Unlock the best Customer Experience with Virtuoso

Virtuoso Apps has one of the largest practices focusing on Customer Experience (CX) bringing in expertise in Omni-channel, multi-channel customer experience across sales, service, marketing and commerce. We have been recognized as leading players in the Manufacturing, Communications, Banking, Insurance, Financial services, health care, Energy & Utilities verticals. Virtuoso Apps’s differentiators come from the consulting build that advises customers in the CX space that includes User Experience, Web Experience, Digital Marketing, Portals, eCommerce, Business Process re-engineering and management, Customer Relationship management, Integration helps us provide cost effective solutions to our customers.

The CX practice has several transformational customer experience success to its credit across Sales, service Marketing and Commerce.

User Experience Management

The Virtuoso Apps’s User Experience Management Group enable the active increase acquisition base by reaching large audience, engaging customers better via online channels, thereby enhancing loyalty to the business. Our UXM team has expertise across a range of disciplines including customer behaviour research, online branding, creative design, user interface design, usability testing and RIA. We apply our best practices and lessons learned from the thousands of assignments we’ve been involved in to help our customer to develop efficient and effective design solutions. We are adept in providing user experience design solution for B2C/B2B websites or portals, corporate or brand websites, mobiles sites and Apps.

Document Management System

At Virtuoso we enhance our customer value chain with streamlined document-centric processes and enable customers to seamlessly store, search, retrieve documents in a secure & paperless environment.

We recognize the imperative for businesses to adopt a solution in the most optimum timeframe in order to meet their respective market demands and be ahead of the curve at all times. In line with the same, our team has developed a set of solution accelerators aimed at significantly reducing the implementation lifecycle of a typical solution.

Portal & Digital Commerce

Virtuoso group is a global information, communications and technology (ICT) company powered by a pool of talented IT and consulting professionals. The team has diverse capabilities in enterprise solutioning, customer relationship management, business intelligence, business process quality, operations management, engineering solutions, digital convergence, product lifecycle management and infrastructure management services.

We have a dedicated Portal and Content Management practice which focuses on portal development and content management. The portals competency forms part of this larger group. It is dedicated to development and management of the various portal technologies.

Web Experience Management

Online channels are rapidly gaining grounds to replace other channels as the primary sales driver for companies. Organizations are seeking robust technology platforms to support their web channel initiatives that will drive the sales volume and customer satisfaction scores.

The Web Experience Management (WEM) competency at Virtuoso helps provide business capability to unlock and realize the value of web content. Virtuoso focuses on delivering solutions in diverse technologies across multiple domains and verticals. With various service offerings and expertise in diverse platforms, our WCM competency has provided services to customers across the world enhancing their online customer experience. Complementary practices like user experience management, e-commerce, web analytics, and portals help provide unified online digital services to our customers.

Enterprise Integration Solutions

As part of our Content Process and User Experience Management practice, Enterprise Integration Solutions (EIS) drives innovation linked to higher performance and growth, through improvements in efficiency, productivity and quality. EIS helps transform a company’s customer experience and operations by automating and optimizing end-to-end business processes.

We use EIS in functional areas of multichannel integration, legacy transformation, contact center management, new business automation and customer relationship management, thus harnessing the full power of EIS technology across Process Management, Content and Document Management, Enterprise Integration and Knowledge Applications to deliver a unique and holistic customer experience.

Pega

Streamline critical business operations and seamlessly connect with customers in real-time across channels. Leverage Pega technologies to evolve, simplify and transform your business.

Virtuoso provides consulting services and solutions across process and rules management, integration and customer relationship management on the Pega platform. This enables our customers to increase efficiencies and returns across the enterprise. We boast of a Global delivery model enabled by the right mix of skillset. These factors help us to provide Service offerings that optimize and create competitive advantage for our clients.

Digital Marketing & Analysis

The world is rapidly shifting from analogue to digital. People are consuming more and more digital content on a daily basis. Digital Marketing is gradually morphing into hub of customer experience where interactions over digital channels are becoming key to acquiring new customers and retaining existing ones. At the same time, the need for personalized content across channels and devices is making digital marketing increasingly technology driven. In today’s world, the best digital marketers would be those who can exploit emerging technologies to drive business outcomes while not getting drowned in the ocean of available technology options.

Our value-based digital marketing offerings have been designed to cover all aspects of customer journey and leverage a combination of industry specific capabilities and platform-based solutions.